We will cover the loss of the first melee stone under 0.05ct or any stone up to 1.5mm in length. 

Please note that this does not cover neglect, abuse, loss, theft, or normal wear and tear.

Given your jewelry’s sentimental and monetary value, you’ll want to make sure it lasts a lifetime! 

Center stones are not covered under warranty so we recommend insuring your ring under homeowners, renter’s, or an independent insurance company immediately upon receipt of your piece. 

We are happy to provide you with receipts or appraisals for mountings and stones purchased through us.

After six months, we will repair Poetic Mind Jewelry pieces due to normal wear and tear at a discounted rate. 

We reserve the right to decide what constitutes normal wear and tear.

1. Design:  Creating your dream jewelry design 

2. Production:  Once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs of your finished piece so you can give us your seal of approval before we ship it to you. 

3. Shipping: 1-5days (domestic), Approximately 1 - 2 week (international) Please refer to shipping policy page for more details. Shipping Policy