Warranty


Resizing 

All Poetic Mind Jewelry rings come with one (1) complimentary resizing.

Cleaning & Polishing 

All Poetic Mind Jewelry’s creation including necklaces, earrings, and rings comes with a one (1) year complimentary cleaning & polishing service. 

Melee Diamond Warranty

All Poetic Mind Jewelry pieces created with Melee diamonds including necklaces, earrings, and rings, come with a one (1) year complimentary replacement service.

The cost of replacement of the Melee diamond will be charged at a discounted wholesale pricing.

Precious Gemstones Warranty

All Poetic Mind Jewelry’s pieces with precious gemstones (Nature, Lab-Grown Diamond, or other precious gemstones) come with a one (1) year complimentary replacement service. 

The cost of replacement of any precious gemstones will be charged at a discounted wholesale pricing.

Metal Repair Warranty All Poetic Mind Jewelry’s pieces including necklaces, earrings, and rings, come with a complimentary one (1) year repair service. 

Please note that this does not cover any repairs required due to neglect, abuse, loss, or theft.

Please note, you will be responsible for all shipping charges for all polishing, cleaning, and warranty service items. 

We require that all warranty service request items be shipped via Federal Express or UPS with signature confirmation and tracking information be sent via email to us at info@poeticmindjewelry.com. 

Please be advised we are not responsible for any lost or damage that may occur during transit of the return so we recommend customers to fully insure the package. We are happy to help facilitate the return process by providing a return label for your use that we will deduct from the total credit/exchange amount.  

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